Product delivery terms & conditions

Product delivery terms and conditions

Each purchase will be shipped as separate order and cannot be combined. The orders within Peninsular Malaysia will usually be delivered within 5 days of ordering. Delivery for Sabah and Sarawak will be delivered within 7 days.

Nova cannot guarantee delivery times, including due reasons beyond Nova control. All confirmed deliveries are made Monday - Friday via Nationwide courier service. You have the option to track the delivery by logging in to www.nationwide2u.com

Order delivery within Malaysia is complimentary for Nova members. Nova reserves the absolute rights to amend the delivery charges without prior notice

For international orders deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country’s postal service. You agree that Nova is not responsible for, and has no control over, the local postal service in your country. You agree the Nova cannot be held liable for any shipping issues, delays or errors originating from within your country.

A flat delivery fee of RM 50 (excluding Sales and Service Tax) currently applies to all international deliveries outside Malaysia. Delivery Fees are subject to change without prior notice.

When ordering from Nova, the recipient is the importer of record and must comply all laws and regulations of the destination country. Orders that are shipped to countries outside Malaysia may subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance just be borne by the recipient; Nova has no control over these charges and cannot predict what they might be. Custom policies vary widely from country to country; you should contact your local authorities for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.

Nova reserves the absolute right not to deliver goods to certain countries. Nova is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Nova, for delivery outside Malaysia, you or the recipient of the order must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the products prior to purchase.

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