Returns & Refunds

NOVA Guarantee

Nova do not accept return for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we sent you confirmation of the cancellation via email.

NOVA GUARANTEE:

Nova Guarantee applies on Nova products sold on Nova E-shop. It protects buyers against fake, expiring, and/or damaged products by offering 100% refund. Nova Guarantee ensures that all products sold by Nova E-shop are:

  • Authentic/Original
  • At least 6 months away from expiring at the time of shipping
  • Delivered in perfect condition. (no tear,leak,dent,etc.)

Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Malaysia Consumer Law. Please ensure you retain proof of the purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods.

To request a return or a refund, please fill in the return form, email it to eshop@nova.com.my and ensure you include your order number which was emailed to you upon processing of your order. All refund will be processed in Ringgit Malaysia (RM) and Nova will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Furthermore, Nova will not be liable to refund any fees or charges you incurred from your credit/ debit card provider for your initial purchase.

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