Return Policy


Nova Guarantee applies on nova products sold on Nova E-shop. It protects buyers against fake, expiring, and/or damaged products by offering 100% refund. Nova Guarantee ensures that all products sold by Nova E-shop are:

  • Authentic/Original
  • At least 6 months away from expiring at the time of shipping
  • Delivered in perfect condition. (no tear,leak,dent,etc.)

Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Malaysia Consumer Law. Please ensure you retain proof of the purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods.

To request a return or a refund, please fill in the return form, email it to and ensure you include your order number which was emailed to you upon processing of your order. All refund will be processed in Ringgit Malaysia (RM) and Nova will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Furthermore, Nova will not be liable to refund any fees or charges you incurred from your credit/ debit card provider for your initial purchase.

How do I return an item?

Easy Steps on How to Return:

  • Step 1: Check the Validity of Returns Policy
  • Step 2: Fill in Online Returns Form & email it to
  • Step 3: Pack the items. (Item delivered in bad condition, damaged, expired or poor packaging, physical return is required.)
  • Step 4: Drop of at our Courier Partner or send your parcel to the following address:

    Nova Laboratories Sdn. Bhd. (Returns Department)
    Lot 708, Nova Avenue, 4th Mile,
    Sungai Pelek, Sepang,
    Selangor Darul Ehsan,
  • Step 5: The refund process will starts once your item arrived to Nova E-shop warehouse.

IF you met all the requirements and wish to proceed, returns and refunds can be initiated via the Online Return Form, by clicking the link below:

No Product Name Quantity Involved Nature of Complaint Description of Complaint