Returns & Refunds

How do I return an item?

Easy Steps on How to Return:

  • Step 1: Check the Validity of Returns Policy
  • Step 2: Fill in Online Returns Form & email it to eshop@nova.com.my
  • Step 3: Pack the items. (Item delivered in bad condition, damaged, expired or poor packaging, physical return is required.)
  • Step 4: Drop of at our Courier Partner or send your parcel to the following address:

    Nova Laboratories Sdn. Bhd. (Returns Department)
    Lot 708, Nova Avenue, 4th Mile,
    Sungai Pelek, Sepang,
    Selangor Darul Ehsan,
    Malaysia.
  • Step 5: The refund process will starts once your item arrived to Nova E-shop warehouse.

IF you met all the requirements and wish to proceed, returns and refunds can be initiated via the Online Return Form, by clicking the link below:

CLICK HERE TO RETURN YOUR ORDER

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