The following constitute an agreement between you and Nova Laboratories Sdn. Bhd. (179832-D), hereinafter known as “Nova”, “we” or “us”, the operator of the Nova website www.nova.my , hereinafter known as “the Site”, in relation to the purchase of goods via the Site.
These Terms of Purchase are in addition to the Terms & Conditions and Privacy Statement, hereinafter known as “the Additional Terms”, which will equally apply to your use of the site, and should be read in conjunction with these Terms of Purchase. If there is any inconsistency between these Terms of Purchase, and the Additional Terms, in relation to your purchase of any goods via this Site, then these Terms of Purchase prevail.
By purchasing goods via this Site, you expressly agree to these Terms of Purchase, the Additional terms, and you consent to resolve in the country of Malaysia, any dispute that you may have with Nova, the Site, or any purchase or attempted purchase of goods or services by you via the Site.
Nova may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms of Purchase have been updated. If you DISAGREE with the changes to these Terms of Purchase, discontinue your use of the Site to purchase goods via the Site. Your ongoing purchase of goods and services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the terms of Purchase frequently, including before each purchase made via the Site.
The range of products offered over the Site are directly supply by Nova, the manufacturer of the product. Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.
Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the products ordered.
Nova may change the prices published on this Site at any time. Prices of product placed in the ‘shopping bag’ but not paid for are also subject to change and you agree to pay the price current at the time of payment.
While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, Nova reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.
We may require additional verification or information before accepting any order. Verification required will be determined by us.
We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.
Nova’s products availability may be vary between Nova wellness partners and Nova’s website due to different retailer offers.
All display prices are inclusive of the Malaysia Government’s Sales and Service tax (SST). Price displayed on this website are current at the time of issue, but may change at anytime and are subject to availability. Prices and availability of time are subject to change without notice. Products are sold for personal use only.
Payments can be made by Visa, MasterCard, Paypal, Alipay and online bank transfer only. Products purchased using Alipay and WeChat Pay are only able to be shipped to China.
Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of Sales and Service Tax (SST) for both domestic and international deliveries.
Each purchase will be shipped as separate order and cannot be combined. The orders within Peninsular Malaysia will usually be delivered within 3-5 working days of ordering. Delivery for Sabah and Sarawak will be delivered within 7 days.
Nova cannot guarantee delivery times, including due reasons beyond Nova control. All confirmed deliveries are made Monday - Friday via Nationwide courier service. You have the option to track the delivery by logging in to www.nationwide2u.com.
Delivery within Malaysia is complimentary for Nova members. Nova reserves the absolute rights to amend the delivery charges without prior notice.
For international orders deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country’s postal service. You agree that Nova is not responsible for, and has no control over, the local postal service in your country. You agree the Nova cannot be held liable for any shipping issues, delays or errors originating from within your country.
A flat delivery fee of RM 130 currently applies to all international deliveries outside Malaysia. Delivery Fees are subject to change without prior notice.
When ordering from Nova, the recipient is the importer of record and must comply all laws and regulations of the destination country. Orders that are shipped to countries outside Malaysia may subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance just be borne by the recipient; Nova has no control over these charges and cannot predict what they might be. Custom policies vary widely from country to country; you should contact your local authorities for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.
Nova reserves the absolute right not to deliver goods to certain countries. Nova is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Nova, for delivery outside Malaysia, you or the recipient of the order must comply with all laws and regulations of the destination country. Accordingly you should check any import laws or regulations that would restrict the importation of the products prior to purchase.
Nova Guarantee applies on nova products sold on Nova E-shop. It protects buyers against fake, expiring, and/or damaged products by offering 100% refund. Nova Guarantee ensures that all products sold by Nova E-shop are:
Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Malaysia Consumer Law. Please ensure you retain proof of the purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods.
To request a return or a refund, please fill in the return form, email it to email@example.com and ensure you include your order number which was emailed to you upon processing of your order. All refund will be processed in Ringgit Malaysia (RM) and Nova will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Furthermore, Nova will not be liable to refund any fees or charges you incurred from your credit/ debit card provider for your initial purchase.Return & Refund
All products are boxed using protective airbags for safe arrival. If there is any damage to the package content please ensure you include your order number which emailed to you upon processing of your order. In addition, we request that you provide us with a picture of the damage goods.
The ownership to the goods purchased on this Site does not pass from Nova to you until we have received payment in full for the goods.
Nova is providing this Site and its contents on an ‘as is’ basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. Nova and its related companies, affiliates, licensors or licensees, and their respective directors. Officers, employees or partners make no representation or warrant as to the accuracy, completeness. Currency or reliability of the information contained on this Site (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations, none of them will be liable or responsible in anyway (including in negligence) for error in, or omissions from, the information contained on this Site. To the extent permitted by law, Nova expressly disclaims all warranties of merchantability or fitness for purpose.
Your ability to purchase goods from this Site may be terminated by Nova at any time without prior notice. All restriction, licenses granted by you and limitations of Nova’s liability will survive termination.
Nova laboratories Sdn Bhd is located at Lot 708, Nova Avenue, 4th Mile, Sungai Pelek, Sepang, Selangor Darul Ehsan, Malaysia. For health and product related advice, please contact Nova customer care team via on of the following 4 quick options:Contact Us